ITrendz. IT Services and Solutions.
Because only the brightest minds should mind your business
Questions? Call us at 732-777-1510
Business Process Outsourcing
ITrendz leverages every customer relationship to the fullest. We support our customers 24/7 through in-bound/out-bound calls, e-mail and web media, telemarketing services and outsourcing, technical support services and employee IT helpdesk services.
Customer Support Services
Our virtual customer service center manages customer concerns and queries 24/7, through voice, e-mail and chat. We have the flexibility and expertise to handle customers calling to: check on order status, inquire about products and services, verify account status, check reservation status, etc.
Telemarketing Services
We prospect for potential customers to generate interest in products and services, up-sell and cross-sell to exising customers or to complete sales processes on-line. We do this by outbound calling to sell: wireless services for telecom providers, leisure holidays to retail households, new rate cards for mobile service providers and credit/debit cards.
Technical Support Services
24/7 technical support and problem resolution for OEM customers, computer hardware, software, peripherals and Internet infrastructure manufacturing companies. We do installation and product support, up and running support, troubleshooting and usage support. Examples are customers calling to: resolve problems with home PCs, understand how to dial up ISPs, customers resolve software or hardware problems.
Employee IT Help-desk Services
We specialize in problem resolution and support for corporate employees, including: Level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, connectivity etc., office productivity tools support, including browsers and mail, new service requests, product usage queries, IT operational issues, routing specific requests to designated contacts and remote diagnostics (password reset, desktop control).
Systems Integration
Complex legacy systems that companies develop to support traditional corporate applications are colliding with their ability to conduct business in Internet time. Organizations can no longer take years to integrate existing systems or design and develop all-inclusive applications. Systems are expected to be available immediately, providing flexibility, exceptional functionality, and flawless operation.
Technical Communications
Providing effective documentation and communication on technology projects is critical to achieving goals. ITrendz can give you the talent, resources and expertise you need for proper communication and documentation. Our experienced teams use proven methodologies to identify the scope of work, define the project, and design, develop, and deliver the tailored solutions you need.
Infrastructure Management
Today’s competitive economy demands reliable IT infrastructure. Though systems, sizes and scales may differ, it’s critical that organizations optimize their IT investments by augmenting performance, improving data availability, and avoiding costly delays.
Our infrastructure management services range from design and analysis to procurement, integration, implementation, and support in the following areas:
